Job Description

Sales Training Specialist

Focus on enhancing the skills of our sales team through classroom and on-site training.

Meets with potential customers on pre-scheduled appointments to diagnose problem(s) and determine customers' desired outcomes. Proposes solution(s) to resolve problem(s), brings sale to a close, writes and submits job proposal. Attends weekly meetings and trade shows. Supports the management and mission of Woods Basement Systems, Inc.

Essential Job Functions:

1. Deliver and revisit systematic training program to System Design Specialists to enhance their selling skills and product knowledge.
2. Collaborate with the Director of Sales to identify training needs and opportunities for improvement.
3. Facilitate new hire experience through onboarding and boot camp training.
4. Drives to potential customers' home to meet with them for pre-scheduled appointments. Builds rapport and demonstrates expertise in Woods product discipline(s). Determines customer's problem(s), needs, and desired outcome(s) by asking questions and completing a customer questionnaire or "Fact Sheet." Identifies problems and opportunities in the customer's home and then proposes solution(s) to resolve problems and meet or exceed expected outcomes. Attempts to bring sale of solution to a close.
5. Writes job proposal for each job to include diagram(s), photographs, instructions, inventory needed, the customer "Job Work Sheet" accomplish list, pricing lists and the total price of the job. Turns job proposals into company premises every 24 hours. Follows up by phone and re-visits the customer as necessary. Responsible for assisting in the financing of a job and with collecting payment on past due accounts.

Marginal Job Functions:

• Performs other related duties as requested or assigned by management.
• Advises and trains colleagues on sales issues.
• Supports business planning in other areas of the company.

Necessary Knowledge, Skills, Abilities (KSAs) and Talents:

• Knowledge of business principles and practices.
• Knowledge of sales, marketing, and customer satisfaction theories and practices.
• Knowledge of construction or foundation systems helpful.
• Skill in operating personal computer and programs such as Microsoft Office, database management and other business software.
• Skill in interpersonal relationship building and maintenance.
• Skill in written and oral communication.
• Ability to learn and understand the technical side of the business.
• Ability to plan and implement sales, marketing and customer satisfaction theories.
• Ability to motivate, guide and direct others to produce expected business outcomes.
• Possess talent and personal traits, including the following:
• Planning – Tactical and Strategic
• Problem Identification and Solution
• Business and Customer Service Acumen
• Influence – Individual and Team Leadership
• Organizational Awareness
• Innovation
• Decisiveness
• Managing Others
• Maximizing Others' Performance
• Integrity
• Attention to Detail
• Verbal Communication

Education and Experience:

• Bachelors Degree in marketing, business administration or related field;
• Experience in sales and/or marketing, preferably in management position; or,
• An equivalent combination of education and experience to illustrate a proven track record in the business field.
• Must maintain driving record acceptable to insurance underwriters.

Physical Requirements: - 0-24% - 25-49% - 50-74% - 75-100%

Seeing: Must be able to see well enough to read reports, data, statistics & information on computer screen. - X

Hearing: Must be able to hear well enough to communicate on the telephone and in person. - X

Standing/Walking: - X

Fingering/Grasping/Feeling: Must be able to operate computer & calculator. - X

Climbing/Stooping/Kneeling: - X

Physical Dimensions for Lifting, Carrying, Pushing, Pulling: Sedentary Work : Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Job involves sitting most of the time. Jobs are sedentary if standing and/or walking are required only occasionally.

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